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FAQs
Margot Mae operates exclusively online, allowing us to serve customers worldwide.
Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM. We are closed on weekends and major public holidays.
For assistance with your order, sizing, shipping, or any other questions, please contact us by email. We strive to respond to all inquiries within 48 hours.
We look forward to assisting you.
Yes! You can browse and shop our full collection online. We offer secure checkout and fast shipping straight to your door.
Absolutely. Items can be returned or exchanged within 14 days after receiving, provided they are unworn and in original condition with tags attached. All sale items are final and non-refundable. Exchanges for a different size are possible; however, customers are responsible for all shipping costs.
Yes, we offer both physical and digital gift cards, perfect for birthdays, anniversaries, or just to surprise someone special.
We ship orders within 2 business days. Delivery usually takes 5 business days, depending on your location and if there is a sale. You’ll receive a tracking link as soon as your order ships.