Shipping Policy
Shipping Policy – Margot & Mae
At Margot & Mae, we aim to deliver your order as quickly and smoothly as possible. Below you’ll find all the important details about our shipping process.
Processing Time
Orders are typically processed within 1–2 business days after confirmation.
Once your order has been processed and shipped, you will receive a confirmation email with tracking details.
Delivery Time
Estimated delivery time is 5–14 business days, depending on your location.
Please note that delivery times may vary due to:
- High demand periods
- Customs processing
- Local carrier delays
While we do our best to meet these estimates, they are not guaranteed.
Shipping Costs
We offer free shipping on all orders, regardless of order value or destination.
Shipping Method
To keep prices competitive and offer a wider range of products, orders may be shipped directly from our international partners.
This allows us to:
- Maintain efficient fulfillment
- Offer free worldwide shipping
- Ensure product quality before dispatch
Vegan-Friendly Materials
At Margot & Mae, we are proud to be a vegan-friendly store. Our products are made using high-quality vegan-friendly and synthetic upper materials designed to provide durability, comfort, and style without the use of animal leather or animal-derived materials.
While some products may visually resemble genuine leather or suede, they are intentionally crafted as vegan alternatives. Product colours and textures may vary slightly due to lighting, screen settings, and material finishing.
By purchasing from Margot & Mae, customers acknowledge that our products are vegan-friendly alternatives unless explicitly stated otherwise in the product description.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email.
You can use this to follow your package through the carrier’s tracking system.
Please allow a few days for tracking updates to become active.
Customs & Import Duties
For international orders:
- Customers may be responsible for customs duties, taxes, or import fees, depending on local regulations
- Margot & Mae is not responsible for any additional charges incurred during delivery
We recommend checking your country’s import policies before placing an order.
Delays & Exceptions
While we aim for timely delivery, delays can occur due to circumstances beyond our control, such as:
- Customs inspections
- Weather conditions
- Carrier issues
Margot & Mae is not liable for delays caused by these external factors, but we will always do our best to assist if issues arise.
Questions & Support
If you have any questions about your order or shipping, feel free to contact us at:
Our team will get back to you as soon as possible.
Summary
We focus on providing a smooth and transparent shipping experience, with free delivery and reliable tracking on every order. While occasional delays can happen, we are committed to keeping you informed every step of the way.